Customer Service Coaching - JPL Communications

Customer
service
coaching

Now more than ever, customer experience is the pulse of a business. Companies must deliver impeccable service if they want to drive growth and hold onto their market share. A customer service coaching approach fits perfectly into this process: creating a customer-centric corporate culture. This fully personalized coaching approach evaluates your current practices and implements a structured strategy.

Your customer service coach will give you work methods that will provide your customers with a memorable experience with every contact. You will be able to implement a strategy that focuses on customer referrals, loyalty and retention and benefit from a dedicated and human team.

A customer service coaching
approach is for you if

You want to streamline your processes to improve the customer experience
You’re experiencing challenges with customers and would like to get a second opinion
You would like to have a protocol for customer support that will allow you to provide a memorable experience with every contact
You want to equip your teams to better resolve difficult situations with customers
You want to offer your teams a better work structure
You want to avoid complaints and learn how to manage them effectively
You would like to tap into feedback through satisfaction tools such as surveys
You would like to encourage more customer referrals
You want to enhance the emotional dimension of your approach to strengthen customer loyalty
You want to set up a strategy and tools to improve your service in the new norm of confinement restrictions

A customer service coaching
approach is for you if

You want to streamline your processes to improve the customer experience
You’re experiencing challenges with customers and would like to get a second opinion
You would like to have a protocol for customer support that will allow you to provide a memorable experience with every contact
You want to equip your teams to better resolve difficult situations with customers
You want to offer your teams a better work structure
You want to avoid complaints and learn how to manage them effectively
You would like to tap into feedback through satisfaction tools such as surveys
You would like to encourage more customer referrals
You want to enhance the emotional dimension of your approach to strengthen customer loyalty
You want to set up a strategy and tools to improve your service in the new norm of confinement restrictions

A customer service coach
with you in the field

We also offer customer service coaching in real-life situations to maximize learning and give you tangible results.

Simulation exercises that are recorded and viewed to properly identify your challenges and make the necessary adjustments.
Mystery customer visits within your team.
Customer surveys to ensure satisfaction with your products and services.

Start your coaching process

Find out more about our
complementary tools and
reach new heights of success

JPL resources

Find out about our complementary tools and reach new heights of success

JPL resources

We work with businesses in the Greater Montreal area, Quebec City, Laval, Drummondville, the Eastern Townships, the North Shore and the South Shore, and we’re expanding our service to other cities in Canada, New Brunswick, France and certain other European countries.

Partners: Groupe Focus
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