Consultant en Service à la Clientèle Customer service
consulting
JPL Formation en Vente et Coaching

A good customer approach and an optimal human experience are just as important as the quality of your products and services, if not more so. A customer’s first contact with your company is with your customer service team. So it’s essential that this service be superior and always adapted to each situation. Customer service consulting is the perfect way to get expert support and recommendations tailored to your situation. This fully personalized consulting evaluates your current practices and implements a structured strategy.

Your customer service consultant will give you practical tools to respond to different customer situations, a support model as well as customized protocols for your various departments.

Customer service consulting is for you if

  • You would like to have an action plan to improve your customer service process
  • You’re dissatisfied with your upselling techniques
  • You would like to have a protocol or a model for customer support that will allow you to provide a memorable experience your customers with every contact
  • You experience issues with certain customers and want to provide your customer service team with the appropriate tools

Customer service
consulting is for you if

  • You would like to have an action plan to improve your customer service process
  • You’re dissatisfied with your upselling techniques
  • You would like to have a protocol or a model for customer support that will allow you to provide a memorable experience your customers with every contact
  • You experience issues with certain customers and want to provide your customer service team with the appropriate tools

This post is also available in: FR