Formateur Service à la Clientèle Montréal Customer
service training
JPL Formation en Vente et Coaching

Does your customer service department provide an optimal experience for your customers? As your first point of contact, this team’s approach has a significant impact on your success. Customer service training is the best technique to target your challenges, become aware of the improvements to be made and develop an approach adapted to your customers.

This fully personalized training offers both theoretical and practical learning. Your customer service trainer will give you work methods that will provide your customers with a memorable experience with every contact. You will be able to implement a strategy that focuses on customer referrals, loyalty and retention and benefit from a dedicated and human team.

A few examples of customer service training

  • Get your customers to say “WOW”
  • Develop reflexes to attract customers and grow your customer base
  • Learn how to offer the little extra that the customer doesn’t expect, but that makes all the difference.
  • Develop the EVH (Expertise-Value-Help) approach
  • How to effectively manage complaints
  • How to be comfortable asking questions in order to find opportunities and the new needs of existing clients.
  • How to be attractive, not aggressive, using customer language
  • How to network effectively

A few examples
of customer
service training

  • Get your customers to say “WOW”
  • Develop reflexes to attract customers and grow your customer base
  • Learn how to offer the little extra that the customer doesn’t expect, but that makes all the difference.
  • Develop the EVH (Expertise-Value-Help) approach
  • How to effectively manage complaints
  • How to be comfortable asking questions in order to find opportunities and the new needs of existing clients.
  • How to be attractive, not aggressive, using customer language
  • How to network effectively

A customer service trainer
with you in the field

After your customer service training, we can offer you a few support sessions to help you put what you learned into action.

  • Calls made to real customers to help the customer service team refine their approach.
  • Setting up a structure for discussion and support during communications with customers so that they become fluid and natural.
  • Feedback following calls and determining items to work on.

This post is also available in: FR